These Terms of Service (the “Terms”) govern access to this website and the use of Chie, an AI-powered omnichannel customer communication platform for businesses (the “Service”). By browsing the site, requesting a demo, or subscribing to and using the Service, you accept these Terms in full.
1. Identification and contact
Chie is a platform operated by GVHS SpA, [COMPANY / TAX REGISTRATION No.], with registered address at [REGISTERED ADDRESS]. For sales, support, privacy or legal matters you can write to chie@gvhs.ink.
Information published on this site is general in nature. Specific commercial terms, service levels, integrations or additional commitments must be set out in a proposal, order form, contract or addendum accepted by the parties.
2. Acceptance and scope
The Service is intended for businesses and organizations. By requesting a demo, subscribing to the Service or using Chie on behalf of an organization, you represent that you have authority to bind the entity you represent and to accept these Terms on its behalf (the “Customer”).
If you do not agree with these Terms, you must not use the Service or submit information through the site's forms. We may update these Terms to reflect changes to the Service or applicable law; continued use of the Service means you accept the current version.
3. Description of the service
Chie centralizes a company's communication with its customers across multiple channels (such as WhatsApp, email, SMS and RCS) in a unified inbox, and provides an AI assistant, workflow automation, campaign generation, a knowledge base, analytics and integrations with business systems.
Chie provides the platform; the Customer is solely responsible for the content of its communications, the lists and recipients it targets, and for holding the necessary authorizations. Specific features depend on the plan and may evolve to improve security, performance or experience.
4. Accounts, agents and security
The Customer manages its users, agents, departments, permissions and credentials. Each user must use their own credentials, keep them confidential and notify us without delay of any unauthorized use of the account.
We recommend enabling single sign-on (SSO) and multi-factor authentication (MFA) where available. The Customer is responsible for activity carried out through its account and by its agents.
5. Plans, included usage, AI credits and payment
The Service is offered through subscription plans. Each plan includes a monthly volume of messages per channel (WhatsApp, email, SMS and RCS) and of AI credits, as described on the pricing page or applicable contract. AI credits are consumed when using the assistant, generating campaigns and running AI automations.
Prices are stated in Chilean pesos (CLP) plus VAT where applicable, unless otherwise agreed. Usage above the included volume, add-ons and additional channels or numbers may incur additional charges. Subscriptions renew on their billing cycle until cancelled as agreed.
Costs charged by channel providers (for example, WhatsApp/Meta conversation fees or SMS and RCS carrier fees) may be passed on to the Customer. Except where mandatory law requires otherwise, amounts paid are non-refundable.
6. Acceptable use
The Customer agrees to use the Service lawfully and responsibly. In particular, the Customer:
- Obtains valid, clear and provable opt-in consent from individuals before contacting them, and clearly identifies the sending business;
- Honors opt-out requests at all times and does not re-contact those who have exercised them;
- Does not send spam or unsolicited, deceptive, fraudulent or abusive bulk communications;
- Does not transmit unlawful or defamatory content, content that infringes third-party rights, or malware or harmful links;
- Complies with the policies and rules of each channel, including the WhatsApp/Meta Messaging Policy and the rules of SMS, RCS and email providers;
- Does not use the Service for decisions requiring human oversight without such oversight, or in a way that jeopardizes the security of the platform.
Breach of this section may result in blocking of templates or messages, throttling, or suspension or termination of the Service, without prejudice to other remedies. The Customer is responsible for penalties or blocks imposed by channel providers as a result of its conduct.
7. Third-party channels and integrations
The Service enables communication through channels operated by third parties (such as Meta/WhatsApp, SMS and RCS carriers and email providers) and integration with business systems (such as Microsoft 365, Google Workspace, CRM or ERP). Use of those channels and integrations is also governed by those third parties' terms and policies, which the Customer must comply with.
Chie does not control and is not responsible for the availability, decisions, fees or suspensions of those third parties. A third party's interruption or modification of a channel or integration does not constitute a breach of these Terms.
8. Artificial intelligence
The AI assistant responds based on Customer-approved information (its FAQs, documents and knowledge bases) and on the conversation context. When it cannot answer with confidence, it hands the conversation over to a person.
AI-generated output may contain errors or inaccuracies and does not constitute professional, legal, medical, financial or any other kind of advice. The Customer is responsible for reviewing and validating content before using or sending it. We do not use the Customer's end-customer content or data to train our AI models.
9. Personal data and processing roles
For the personal data of end-customers processed through the platform (such as contacts, numbers, email addresses, message content and campaign lists), the Customer acts as controller and Chie as processor, processing such data solely on the Customer's instructions and to provide the Service. For account, billing and site data, Chie acts as controller. Details are described in the Privacy Policy.
The Customer represents and warrants that it holds the lawful basis, consents and authorizations necessary for the data it uploads and the communications it sends, and that its own privacy notice adequately informs its end-customers.
10. Intellectual property
The Chie platform, its software, trademarks, design and associated materials belong to GVHS SpA or its licensors. The Customer receives a limited, non-exclusive and non-transferable right to use the Service under these Terms. The Customer retains ownership of its data and content.
11. Confidentiality
Each party will protect the other's confidential information, use it only to perform the Service and not disclose it to third parties except as required by law or to providers bound by equivalent confidentiality duties.
12. Warranties, disclaimer and limitation of liability
The Service is provided “as is” and “as available.” To the maximum extent permitted by applicable law, GVHS SpA does not warrant that the Service will be uninterrupted or error-free, and is not responsible for the outcomes of the Customer's communications or for the conduct of third parties.
To the maximum extent permitted by law, GVHS SpA's total liability for any claim relating to the Service is limited to the amounts actually paid by the Customer in the twelve (12) months preceding the event giving rise to the claim, and excludes indirect damages, lost profits and loss of data.
13. Suspension and termination
We may suspend or terminate the Service in the event of a breach of these Terms or the acceptable use section, non-payment, security risk or legal requirement. The Customer may terminate the Service as agreed.
On termination, the right to use the Service ends. The Customer may export its data during a reasonable period, after which we may delete it in accordance with the Privacy Policy and applicable law.
14. Changes to the service and to these terms
We may modify the Service and these Terms to reflect improvements or operational or regulatory changes. We will communicate material changes by reasonable means; continued use after they take effect means you accept them.
15. Governing law and jurisdiction
These Terms are interpreted under the law applicable at GVHS SpA's place of incorporation, without prejudice to mandatory consumer- or data-protection rules applicable to the Customer or its end-customers.
The applicable law depends on where the Service is contracted or operated. For example: in Chile, Law No. 21,719 on personal data protection (in force from December 1, 2026) and consumer-protection rules; in the European Union and the European Economic Area, the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679); in the United Kingdom, the UK GDPR and the Data Protection Act 2018; in Brazil, the General Data Protection Law (LGPD); and in the United States, state privacy laws such as California's CCPA/CPRA. This list is illustrative and not exhaustive; in each case, the courts designated by the applicable law will have jurisdiction.